Gerri Louise Glines
12400 S Pony Express Rd
Draper, UT 84020
(801) 448-5982
Professional Profile
Highly organized and consistently productive with a positive attitude
Outstanding communication skills with both customers and co-workers
Work well under pressure while maintaining a professional manner
Highly respected, Self-motivated member of any team
Team player with proven leadership qualities
Proven dependability in all aspects of the job
Going above and beyond daily duties in all areas
Education
Western Washington University, Bachelor of Arts, Psychology, Minor, Sociology
Western Governors University, Bachelor of Science in Human Resources
Western Governors University, Pursuing an MBA
SHRM Assurance of Learning Certification
ITIL Foundation Certification
Professional Experience
Western Governors University
IT Application Support Analyst Team Lead
IT Application Support Analyst
FA Functional Technician
FA Data Processor
April 2010 – Current
April ‘14 – Current
Sept. ’13 – April ‘14
Dec. ’12 – Sept. ‘13
April ’10 – Dec. ‘12
*Primary DPA for FA Department
*Department Trainer for all new IT/Software implementation including OnBase, Banner, and Salesforce
*QA new software implementations for FA and Finance department
*Lead Analyst on the implementation of an automated Dataload System
*Application Support for Salesforce, OnBase, Banner and other internal applications
*In charge of metrics and reporting for Application Support Team
Cornell Companies, INC.
Human Resources Coordinator
Human Resources Manger (Interim)
*Processed payroll for 100 employee facility
*Recorded minutes during weekly administrative meetings
*Kept employee files
*Ran facility and divisional New Employee Orientation
*Trained admin. and HR personnel on the new online recruitment system
*Processed data entry and Unemployment for 21 facilities
*Pulled PTO reports and compiled vacancy and turnover monthly for 21 facilities
JC Penney Company, Bellingham, WA, Salt Lake City & South Jordan, UT
Catalog Customer Service Associate
Replenishment Team Member
Office Supervisor – Payroll, HR, and Cash Room
Catalog Department Supervisor
May 2004 – Jan. 2008
May ’04 – June ‘05
Jan. ’05 – Sept. ‘05
Sept. ’05 – Sept. ‘06
Sept. ’06 – Present
*Worked with customers to make sure their needs were met
*Consistently made sure the department ran correctly and efficiently
*Unloaded, organized, and set new incoming merchandise
*Worked with a team to insure the prompt set and replenishment of merchandise
*Kept the office running smoothly while fielding questions, concerns, and miscellaneous tasks from management and sales associates
*Processed payroll for the store on a weekly basis
*Counted money daily, and kept track of all incoming and outgoing funds from the cash room
*Train and schedule department associates to ensure the best possible customer service
*Be knowledgeable in all aspects of the store to ensure procedures are followed by all associates
Circuit City, Midvale, UT
Product Specialist: Movies and Music
Product Specialist: Entertainment
*Retain knowledge about current and new products
*Help customers find the product best for their individual situations
*Stay knowledgeable on current and ever evolving technology
*Promote add-on-sales by taking interest in each customers individual set up and desires
Western Washington University, Bellingham, WA
Tutorial and Academic Skills Center
Peer Math Tutor
*Tutor college students in pre-algebra thru calculus level math
*Worked one-on-one in appointments and with multiple students during ‘drop-in’ hours
*Helped at the reception desk signing in students and answering phones
*Prepared for questions by going through textbooks and lesson plans
Sept. 2001 – June 2005
Sept. 2005 – Sept. 2006
Feb. 2008 – April. 2010
Oct. '08 – April '10
Feb. '08 – Oct. '08
Sept 2001 – June 2005
May 2011 – May 2013
June 2013 - Current